All Systems Operational
Uptime over the past 90 days. View historical uptime.
Application Ecosystem Operational
90 days ago
100.0 % uptime
Today
Agent Operational
90 days ago
100.0 % uptime
Today
Supervisor Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Playback ? Operational
90 days ago
100.0 % uptime
Today
Timeclock Operational
90 days ago
100.0 % uptime
Today
TV Operational
90 days ago
100.0 % uptime
Today
Call Delivery Systems Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
IRIS Operational
90 days ago
100.0 % uptime
Today
SIP ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
99.98 % uptime
Today
Telecom Providers ? Operational
90 days ago
100.0 % uptime
Today
Hosting Providers ? Operational
90 days ago
100.0 % uptime
Today
Internet Providers ? Operational
90 days ago
100.0 % uptime
Today
Software Services ? Operational
90 days ago
99.95 % uptime
Today
Payment Processors ? Operational
90 days ago
99.96 % uptime
Today
Developer Tools ? Operational
90 days ago
100.0 % uptime
Today
Marketing Partners Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 22, 2024

No incidents reported today.

Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024
Telcom Networking Delays
Resolved - This incident has been resolved.
Nov 18, 15:48 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 14:42 EST
Investigating - We are currently investigating this issue.
Nov 18, 14:20 EST
Delayed Looker reporting
Resolved - This incident has been resolved.
Nov 18, 13:09 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 12:38 EST
Update - We are continuing to work on a fix for this issue.
Nov 18, 11:49 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 18, 11:48 EST
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Non-Disruptive Looker Maintenance
Completed - The scheduled maintenance has been completed.
Nov 15, 10:00 EST
Scheduled - During the maintenance window we will be under-going a required Looker Runtime update. While we do not anticipate any reporting or service disruptions, we are prepared to roll-back the required updated if necessary.
Nov 12, 14:06 EST
Nov 14, 2024

No incidents reported.

Nov 13, 2024
Agent Creation Intermittently Unavailable
Resolved - This incident has been resolved.
Nov 13, 14:09 EST
Identified - We are actively working with our Telcom service provider to resolve the on-going issue of reaching the maximum numbers of Agents allowed per instance. While we await a resolution, active workaround measures are being deployed to reduce business impact.
Nov 10, 09:12 EST
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024
Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

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