All Systems Operational

Uptime over the past 90 days. View historical uptime.
Application Ecosystem Operational
90 days ago
99.99 % uptime
Today
Agent Operational
90 days ago
100.0 % uptime
Today
Supervisor Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
99.96 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Playback Operational
90 days ago
100.0 % uptime
Today
Timeclock Operational
90 days ago
100.0 % uptime
Today
TV Operational
90 days ago
100.0 % uptime
Today
Call Delivery Systems Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
IRIS Operational
90 days ago
99.96 % uptime
Today
SIP Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
99.96 % uptime
Today
Telecom Providers Operational
90 days ago
99.89 % uptime
Today
Hosting Providers Operational
90 days ago
99.98 % uptime
Today
Internet Providers Operational
90 days ago
100.0 % uptime
Today
Software Services Operational
90 days ago
99.88 % uptime
Today
Payment Processors Operational
90 days ago
100.0 % uptime
Today
Developer Tools Operational
90 days ago
100.0 % uptime
Today
Marketing Partners Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 29, 2026

No incidents reported today.

Aug 28, 2026

No incidents reported.

Aug 27, 2026
Looker Reports: Intermittent Delays to Real-Time Updates
Resolved - This incident has been resolved.
Aug 27, 12:32 EDT
Update - As part of our efforts to mitigate this issue, we are resetting several data sources. During the replication period, historical reporting will also be temporarily interrupted in addition to the ongoing delays affecting real-time updates.

Replication typically completes within two hours, provided there are no further issues with the service provider. We will continue to monitor the process and provide additional updates as more information becomes available.
Aug 27, 09:23 EDT
Investigating - We’re investigating an issue with a service provider that may intermittently delay real-time updates in Looker reports. As a result, real-time reporting may be delayed or temporarily disrupted until the issue is resolved. We’ll provide updates as more information becomes available.
Aug 27, 09:08 EDT
Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026
Geretz System Infrastructure Upgrade
Completed - The scheduled maintenance has been completed.
Aug 24, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 09:00 EDT
Scheduled - We will be performing a planned infrastructure upgrade, migrating core systems to new, more reliable server hardware. Most services will remain available, though some features may be intermittently unavailable during the transition. Given the size and scope of this transition, we anticipate some disruption, and our team will be actively monitoring throughout the maintenance window to mitigate and resolve any issues in real time. We appreciate your patience as we make these improvements to strengthen the long-term reliability of our services.
Aug 21, 12:11 EDT
Aug 23, 2026

No incidents reported.

Aug 22, 2026
Aug 21, 2026

No incidents reported.

Aug 20, 2026
Monitoring: Cloud Hosting Platform Incident — No Impact to Our Services
Resolved - This incident has been resolved.
Aug 20, 14:18 EDT
Investigating - Google Cloud is currently investigating an issue causing timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region.

At this time, we have not identified any impact to our platform or services. However, we have observed minor issues with some of our upstream service providers that have not materialized into any disruption for our customers.

Given the scale of Google Cloud and the number of providers that depend on it — and because Google rarely posts incidents to its public status page unless the issue is significant — we are monitoring this situation with heightened attention. Our engineering team is actively watching our systems and provider dependencies and will post updates here if anything changes.
Aug 20, 12:59 EDT
Aug 19, 2026
Voice AI Call Disruption
Resolved - The Voice AI service disruption has been resolved. All traffic has returned to normal routing, and the temporary lead-qualification changes have been safely reverted. We have confirmed that call performance has returned to expected levels and will continue monitoring the service.
Aug 19, 16:35 EDT
Monitoring - We have confirmed that the affected Voice AI service has recovered. We are now working to safely revert the temporary routing and lead-qualification changes implemented to mitigate call flow disruptions. We will continue monitoring call performance as traffic is restored to normal.
Aug 19, 16:14 EDT
Identified - Our service provider has implemented a mitigation intended to resolve the issue. While we have not yet observed a complete resolution, we are continuing to monitor the situation and conduct independent testing.
Aug 19, 16:00 EDT
Update - To mitigate the Voice AI outage, we have begun routing calls to our call center using alternative lead-qualification methods. As a result, traffic quality and call characteristics may vary during this period.
Aug 19, 15:05 EDT
Update - We have begun redirecting online call traffic away from Voice AI services while the telecommunications provider works to resolve the outage.

We will continue to monitor the situation and share additional updates as they become available.
Aug 19, 14:47 EDT
Update - Our telecommunications provider for Voice AI is experiencing a major outage. As a result, calls routed through Voice AI are currently unavailable. The provider is aware of the issue and is working to resolve it. We will share updates as more information becomes available.
Aug 19, 14:28 EDT
Investigating - We're seeing an increased rate of call failures and the team is actively investigating
Aug 19, 14:20 EDT
Looker Reports: Intermittent Delays to Real-Time Updates
Resolved - This incident has been resolved.
Aug 19, 11:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 18, 15:11 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 18, 13:12 EDT
Investigating - We’re investigating an issue with a service provider that may intermittently delay real-time updates in Looker reports. As a result, real-time reporting may be delayed or temporarily disrupted until the issue is resolved. We’ll provide updates as more information becomes available.
Aug 18, 11:42 EDT
Aug 18, 2026
Aug 17, 2026
Customer Collections - Outbound Calling Disruption
Resolved - This incident has been resolved.
Aug 17, 16:43 EDT
Update - After a successful reboot of our AMD system, we are continuing to monitor for systems recovery.
Aug 17, 15:27 EDT
Update - We will be doing a partial reboot of the AMD system this afternoon. There will be temporary disruption before the calls resume as normal.
Aug 17, 14:17 EDT
Monitoring - We are monitoring this issue for continued improvement. We will continue to work with the service provider and provide updates as they come.
Aug 17, 11:53 EDT
Investigating - We are currently experiencing a service disruption affecting our Answering Machine Detection (AMD) provider used by our Customer Collections telephony platform. As a result, outbound collections calls are temporarily unavailable. Inbound calls continue to be received and routed normally.

We are working with the service provider to restore full functionality and will share additional updates as they become available.
Aug 17, 08:31 EDT
Looker Reporting Data Corruption
Resolved - On August 17th from 9:53 to 10:48, an issue with our call attribution system occurred where Teleforce transfers to secondary transfer destinations were not attributed to their original Teleforce conference.

Looker data in this period will not display a secondary transfer occurring, even in cases where one did occur.
Aug 17, 09:00 EDT
Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

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